Consumer Terms & Conditions
Last updated: 7/28/2026
1. Who we are
Czech IT Consulting and Services s.r.o., Dlouhá 3403/2b, 702 00 Moravská Ostrava a Přívoz, Czech Republic, Company ID (IČO): 29699088 ("we", "Czech IT", "provider"). Contact: info@czech-it.eu. These terms apply when you order IT services from us as a consumer — i.e. as an individual acting outside your trade, business, craft or profession. Business customers are covered by our separate Business Terms.
2. Scope of these terms
These terms govern the contract between you and Czech IT for household IT services such as PC and network setup, Wi-Fi and internet troubleshooting, smart-home installation and configuration, backup and NAS setup, on-site and remote support, and related consultations. Specific work is always confirmed in writing (email counts) before we start.
3. Ordering and conclusion of contract
You can request a service by phone, email, contact form or in person. A binding contract is concluded when we confirm your order in writing, or at the latest when we start performing the service at your express request. Any quote we send is valid for the period stated in it (14 days if unspecified).
4. Prices and payment
Prices are agreed in advance and stated in EUR or CZK, including VAT where applicable. Unless agreed otherwise we invoice after the service is delivered, with a 14-day due date, by bank transfer to the account shown on the invoice. Travel, parts and third-party licenses are charged at cost and always confirmed with you before purchase. We are not authorised to collect cash on delivery unless expressly agreed.
5. How the service is delivered
Services are provided remotely or at the address you specify (typically your home). You agree to give us safe access to the devices and network involved, and to have any relevant passwords, invoices or licenses at hand. You are responsible for backing up your data before we start; where possible we will make an additional working copy, but we cannot guarantee full data recovery.
6. Your right of withdrawal (14 days)
As a consumer you have the right to withdraw from a distance-concluded contract within 14 days of its conclusion without giving a reason, in line with Section 1829 et seq. of the Czech Civil Code. To exercise it, send us a clear statement (e.g. email to info@czech-it.eu) before the 14 days expire; a sample form is available on request. Important exception: if you expressly ask us to begin the service within the withdrawal period and we fully perform it before the period ends, you lose the right of withdrawal (§ 1837 lit. a) of the Czech Civil Code). If we started the service at your request and you then withdraw, you must pay a proportionate part of the price for what was already done.
7. Complaints (reklamace) and defective performance
If our service is defective, please contact us at info@czech-it.eu as soon as you notice the problem, and no later than 24 months after delivery. You are entitled to have the defect remedied — typically by re-performing the service free of charge or, where that is not possible, by a reasonable price reduction or withdrawal from the contract. We will acknowledge your complaint without delay and settle it, including any remedy, within 30 days at the latest, unless we agree with you on a longer period.
8. Warranty on parts and hardware
For hardware or components we resell or install on your behalf, the manufacturer's statutory warranty applies (24 months for consumers unless a shorter useful life is stated). We will pass through any manufacturer RMA and assist you with the claim.
9. Liability
We are liable for damage caused by our breach of contract in line with the Czech Civil Code. Because household IT environments vary widely, we are not liable for damage that could not reasonably be foreseen — in particular for loss of data, loss of profit or downtime that could have been prevented by up-to-date backups. Nothing in these terms limits liability that cannot be limited by law (including personal injury or intentional wrongdoing).
10. Personal data
We process your personal data to conclude and perform the contract and to comply with our legal duties (e.g. accounting). Details, including your rights and the data we process, are in our Privacy Notice (GDPR page).
11. Out-of-court dispute resolution (ADR / ODR)
As a consumer you have the right to out-of-court settlement of any dispute arising from this contract. The competent body in the Czech Republic is the Czech Trade Inspection Authority (Česká obchodní inspekce, https://adr.coi.cz). EU consumers can also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. Filing a complaint with us at info@czech-it.eu is free of charge.
12. Governing law and language
These terms and the contract are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll. (Civil Code) and Act No. 634/1992 Coll. (Consumer Protection Act). Nothing in these terms deprives you of the protection you are entitled to under mandatory law of your country of residence. The English version is provided for convenience; in case of conflict the Czech version prevails.
13. Changes to these terms
We may update these terms from time to time; the current version is always available on this page and applies to contracts concluded after its publication. Contracts already in force are not affected.